Shipping & Return Policy
FinalPutt™ partners with major international shipping companies, including FedEx, SF Express, DHL, UPS, EMS, and Royal Mail, working with local couriers to ship directly to your door. We proudly offer flat-rate worldwide shipping.
Shipping Times
| Region | Estimated Delivery Time |
|---|---|
| United States | 5-9 business days |
| Europe (EU) | 5-9 business days |
| United Kingdom | 5-9 business days |
| Australia | 5-9 business days |
| Rest of the World | 7-11 business days |
Note: Some products may take longer to deliver due to their size and weight.
You will be charged when you place your order. All payments are subject to verification and approval before shipping and may take several days to process. To help combat credit card fraud, orders with incorrect billing information or requiring additional verification may be delayed and/or canceled.
Shipping Process
We typically require 1–3 business days to process and fulfill your order before it is transferred to our carrier’s sorting facility.
Some orders may take a little longer, particularly during major holidays and busy periods such as Black Friday, when processing times can take up to 5 business days.
Once your order has begun processing through our shipping department, we are unable to make any changes (including address changes). We will only ship to the address provided at check-out.
We only ship during business days and do not ship on Saturdays, Sundays, or holidays. Once your order has shipped, you will receive a Shipping Confirmation email. If you did not receive the confirmation, please check your spam folder, as emails sometimes end up there.
Please note that once the product is shipped, it is out of our control. If your product takes a few extra days to arrive, we sincerely apologize for any inconvenience.
Shipping Rates & Free Shipping
We offer free shipping on all orders of $60 USD and over (or the equivalent amount in an other currency).
To help keep our product prices low despite the high cost of worldwide shipping, we apply a small shipping fee to orders under $60:
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United States: A flat shipping fee of $5.95 USD applies.
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United Kingdom: A flat shipping fee of £4.95 applies.
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Outside the US and UK: A flat shipping fee of €5.95 EUR (or the equivalent in your local currency) applies.
Tracking
All orders are processed with tracking numbers. You will receive an email with the tracking number when your order is dispatched to the carrier's sort facility.
For some shipping companies, it can take several days for the tracking information to update in the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Returns and Replacements
We have a 30-day money back guarantee starting from the day you receive your products. Please note that we do not offer free returns for items. It is important to check your order carefully before completing your purchase.
Products must be sent to our business address for returns at the customer's expense. Our business address is in the Netherlands. To request a return or for more address information, please contact support@finalputt.com.
If you receive a damaged product, we do not offer free refunds, but we will provide a free replacement. To request a replacement for a damaged product or to discuss any other concerns, please contact us at support@finalputt.com.
Lost/Stolen/Damaged Packages
If your package is lost, stolen, or arrives damaged, please contact our Customer Support team at support@finalputt.com.
We’ll be happy to help you recover your package, and if it is confirmed to be lost or damaged, we will provide a free replacement in most cases.
Duties, Taxes, and Other Fees
For international shipments, import taxes, duties, and/or customs clearance fees may apply once a shipment reaches the destination country. These charges will be paid by the shipping courier on behalf of the customer. Customers will not be required to pay any additional duties, taxes, or fees upon delivery.
If a shipment is refused and returned, no additional import taxes or duties will be charged to the customer.
Customs policies may vary by country. If you have any questions, we recommend contacting your local customs office for more information.
Wrong Address Disclaimer
It is the responsibility of the buyer to ensure that the shipping address entered is correct before submitting an order. We start working on your order immediately, so we are unable to make any changes to an order after it has been placed. If the order has already been processed through our shipping department, we cannot retrieve it for an address change.
Questions?
If you have any questions regarding your delivery or return, please contact us for more information.
Email: support@finalputt.com