Politik om beskyttelse af persondata

This Privacy Policy describes how FinalPutt (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from finalputt.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. When you choose to receive SMS communications, we collect and store your mobile phone number together with your consent preferences for the purpose of delivering text message communications.

The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

  • Basic contact details including your name, address, phone number, email.

  • Order information including your name, billing address, shipping address, payment confirmation, email address, phone number.

  • Account information including your username, password, security questions.

  • Shopping information including the items you view, put in your cart or add to your wishlist.

  • Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Cookies and Automatically Collected Information

When you visit our Site or use our Services, we automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we use cookies, pixels, web beacons, software development kits (SDKs), and similar tracking technologies ("Cookies").

Usage Data may include:

  • Information about how you access and use our Site and Services;

  • Device information;

  • Browser information;

  • Information about your network connection;

  • Your IP address;

  • Information regarding your interactions with our Site, your account, and our Services.

Like many websites, FinalPutt uses Cookies to operate, maintain, and improve our Site and Services. Cookies help us:

  • Remember your preferences and settings;

  • Improve your browsing experience;

  • Analyze website traffic and user interactions;

  • Better understand how visitors use our Services;

  • Optimize the performance of our Site;

  • Deliver more relevant products, services, and advertisements.

We may also allow trusted third-party service providers, such as Shopify and advertising partners, to use Cookies on our Site to support our Services and provide more relevant advertising on our Site and other websites.

Our Site also uses Cookies and similar technologies to identify when a customer has added products to their shopping cart but has not completed their purchase. If you have opted in to receive marketing communications, this information may be used to send abandoned cart reminders via email or SMS.

For more information about the Cookies used by Shopify, please visit:
 https://www.shopify.com/legal/cookies

Most web browsers automatically accept Cookies by default. However, you can modify your browser settings to remove or reject Cookies. Please note that disabling Cookies may negatively affect your experience and may cause certain features or functionality of our Site to become unavailable or not function properly. Blocking Cookies may also not completely prevent certain information from being shared with third parties, such as our advertising partners, where permitted by applicable law.

Information We Obtain from Third Parties

We may also obtain personal information about you from third parties, including vendors and service providers who collect information on our behalf, such as:

  • Companies that support our Site and Services, including Shopify;

  • Payment processors, who collect payment information (such as bank account details, credit or debit card information, and billing addresses) to process payments and fulfill your orders;

  • Fulfillment, shipping, analytics, and advertising partners.

Additionally, when you visit our Site, open or click emails we send, or interact with our advertisements or Services, we or our partners may automatically collect certain information using Cookies and other online tracking technologies.

Any personal information we receive from third parties is processed in accordance with this Privacy Policy. We are not responsible for the accuracy of information provided by third parties or for their privacy practices. For more information, please see the section "Third-Party Websites and Links."

How We Use Your Personal Information

  • Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to you account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and to enable you to post reviews.

  • Marketing and Advertising. Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as sending marketing communications, advertisements, and promotional offers via email, SMS/text message, or postal mail, as well as displaying advertisements for our products and services. This may include using your personal information to personalize the Services and advertisements displayed on our Site and on third-party websites.

If you choose to opt in to receive SMS marketing communications, we may send recurring promotional text messages, including product launches, special offers, promotions, order updates, and abandoned cart reminders. Message frequency may vary, and standard message and data rates may apply. Consent to receive SMS marketing messages is not a condition of making a purchase. You may opt out of receiving promotional SMS messages at any time by replying STOP to any message

  • Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.

  • Communicating with you. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.

How We Share Your Personal Information

We may share your personal information with third parties where necessary to provide our Services, comply with legal obligations, or operate our business. We only share information for legitimate business purposes and in accordance with this Privacy Policy.

We may share your personal information with:

  • Service providers that perform services on our behalf, including IT providers, payment processors, customer support providers, fulfillment partners, shipping carriers, cloud storage providers, analytics providers, and other vendors necessary to operate our business.

  • Business and marketing partners, including Shopify and advertising partners, to help provide our Services, improve your shopping experience, and deliver relevant advertising. These partners process your information in accordance with their own privacy policies.

  • Third parties you authorize, such as when you request that we share information to complete a purchase, process a shipment, use social media integrations, or otherwise provide consent.

  • Our affiliated companies where necessary for internal administrative purposes and the operation of our business.

  • Legal authorities or other third parties when required by law, regulation, court order, subpoena, or other legal process, or when necessary to protect our rights, property, Services, customers, or others.

  • Business successors, in connection with a merger, acquisition, sale of assets, financing, bankruptcy, or similar business transaction.

Categories of Personal Information We May Share

During the previous 12 months, we may have shared the following categories of personal information for the purposes described in this Privacy Policy:

  • Identifiers, such as your name, address, email address, telephone number, and account information.

  • Commercial information, including order history, shopping activity, product preferences, and customer support interactions.

  • Internet or other electronic network activity, including Usage Data, device information, browser information, IP address, and interactions with our Site and Services.

These categories may be shared with:

  • Service providers;

  • Payment processors;

  • Shipping and fulfillment partners;

  • Customer support providers;

  • Analytics providers;

  • Business and marketing partners;

  • Affiliates.

SMS Marketing Data

If you choose to opt in to receive SMS communications from FinalPutt, we collect and process your mobile phone number together with your SMS consent preferences solely for the purpose of delivering SMS communications that you have requested.

SMS opt-in data and consent are never sold, rented, shared, or disclosed to unaffiliated third parties or affiliates for their own marketing or promotional purposes.

We may only share your mobile phone number with trusted service providers that assist us in delivering SMS communications on our behalf. These providers are contractually obligated to safeguard your information and may only use it to provide SMS services for FinalPutt.

Your mobile phone number and SMS consent preferences will be retained only for as long as necessary to provide SMS communications or as otherwise required by applicable law.

You may withdraw your consent to receive promotional SMS messages at any time by replying STOP to any SMS message or by contacting Support@finalputt.com.

Sensitive Personal Information

We do not use or disclose sensitive personal information for the purpose of inferring characteristics about you.

User-Generated Content

Our Services may allow you to post product reviews, comments, testimonials, or other user-generated content.

Any content you voluntarily submit to public areas of our Services may become publicly available and accessible to other users and visitors.

Please be aware that we cannot control how others may use, copy, distribute, or otherwise process information that you choose to make publicly available. We are therefore not responsible for the privacy, security, accuracy, or misuse of any information that you voluntarily disclose through public areas of our Services or receive from third parties.

Third-Party Websites and Links

Our Site may contain links to websites, applications, or other online services operated by third parties.

These third-party websites operate independently from FinalPutt and have their own privacy policies and terms of use. We encourage you to review these policies before providing any personal information.

FinalPutt is not responsible for the privacy practices, security, accuracy, or content of any third-party websites or services.

The inclusion of a third-party link does not imply our endorsement of that website, its operator, or its content unless expressly stated.

Children's Privacy

Our Services are not intended for individuals under the age of 16.

We do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us immediately so that we can delete the information where required by applicable law.

To the best of our knowledge, we do not knowingly sell or share the personal information of individuals under the age of 16.

Data Security and Retention

We implement appropriate technical and organizational measures designed to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

However, no method of transmitting information over the Internet or storing electronic information is completely secure. Therefore, we cannot guarantee absolute security.

We recommend that you do not transmit sensitive or confidential information through unsecured communication channels.

We retain your personal information only for as long as necessary to:

  • Provide our Services;

  • Process your orders;

  • Maintain your account;

  • Comply with legal and regulatory obligations;

  • Resolve disputes;

  • Enforce our agreements and policies;

  • Protect our legitimate business interests.

Once personal information is no longer required, it will be securely deleted or anonymized where reasonably possible.

Your Privacy Rights

Depending on your country or state of residence, you may have certain rights regarding your personal information. These rights may include:

  • Right of Access – Request access to the personal information we hold about you.

  • Right to Correction – Request correction of inaccurate or incomplete personal information.

  • Right to Deletion – Request deletion of your personal information where permitted by law.

  • Right to Data Portability – Request a copy of your personal information in a portable format or request that it be transferred to another provider where applicable.

  • Right to Restrict Processing – Request that we limit how we process your personal information.

  • Right to Withdraw Consent – Where processing is based on your consent, you may withdraw that consent at any time.

  • Right to Object – Object to certain processing activities where permitted by applicable law.

  • Right to Appeal – Where applicable, you may appeal a decision regarding your privacy rights request.


Marketing Communications

If you have subscribed to receive promotional communications from FinalPutt, we may send marketing communications via:

  • Email

  • SMS/Text Messages

  • Postal Mail

You may unsubscribe at any time:

  • Email: Click the "Unsubscribe" link included in any marketing email.

  • SMS: Reply STOP to unsubscribe or HELP for assistance.

  • Support: Contact Support@finalputt.com to update or remove your communication preferences.

Please note that opting out of promotional communications does not prevent us from sending non-promotional communications that are necessary to provide our Services. These may include messages relating to:

  • Your orders;

  • Shipping updates;

  • Returns or exchanges;

  • Account notifications;

  • Security notices;

  • Other transactional or administrative communications.

Exercising Your Rights

You may exercise your privacy rights by contacting us using the contact details provided below.

Before fulfilling your request, we may ask you to verify your identity by confirming information such as your email address or account details.

Where permitted by law, you may authorize another person to submit a request on your behalf. We may require proof of authorization before processing such requests.

We will respond within the timeframes required by applicable law.

Complaints

If you have questions or concerns about how we process your personal information, please contact us first.

If you are not satisfied with our response, you may have the right, depending on your location, to:

  • Appeal our decision;

  • Lodge a complaint with your local data protection authority or supervisory authority.

International Data Transfers

Your personal information may be transferred to, processed, and stored in countries outside your country of residence, including the United States.

Where personal information is transferred outside the European Economic Area (EEA), the United Kingdom, or other jurisdictions requiring appropriate safeguards, FinalPutt will rely on legally recognized transfer mechanisms, including:

  • The European Commission's Standard Contractual Clauses (SCCs);

  • UK International Data Transfer Agreements (where applicable);

  • Any other legally approved data transfer mechanism.

These safeguards are designed to ensure that your personal information receives an adequate level of protection regardless of where it is processed.

Contact

Should you have any questions about our Privacy Policy, our SMS communications, or our privacy practices, or if you would like to exercise any of your privacy rights, please contact us at: Support@finalputt.com

FinalPutt B.V.
Keppelseweg 5
7001 CE Doetinchem
The Netherlands